Return Policy
Customer satisfaction is our priority. Therefore, we offer an easy and hassle-free return process in case of any dissatisfaction with your orders. Below, you can find detailed information about our return policy:
Return Period
Return Period: You may return the product you purchased within 7 days from the date you received it.
Conditions: The product to be returned must be unused, with tags intact, and in its original packaging.
Return Method
Online Request: To initiate a return, log into your account, go to the "My Orders" section, select the relevant order, and create a "Return Request."
Customer Service: Alternatively, you can contact our customer service team for assistance with the return process.
Shipping: Once the return is approved, you will receive a shipping label or code. You may return the product free of charge via the specified shipping company.
Return Conditions
Unused Product: The product must be unused, unwashed, and in resalable condition.
Tags and Packaging: All tags and the original packaging (including protective bags, if any) must be intact.
Accessories and Gift Items: Any accessories, gift items, or additional parts provided with the product must be returned in full.
Return Fee and Refund
Return Fee: Return shipping costs are covered by our company.
Refund Processing Time: Once the product is received and inspected, your refund will be processed within 5-7 business days.
Refund Method: Refunds will be issued using the same payment method as the original purchase. Payments made by credit card will be refunded to your credit card, and payments made by bank transfer will be refunded to your bank account.